Customer Relationship Manager

Customer Relationship Manager

The role of the Customer Relationship Manager is to manage a portfolio of accounts to achieve long-term success and client retention. The Customer Relationship Manager is responsible for:

  • Developing & maintaining positive relationships with clients
  • Acting as the main point of contact for all client account management matters
  • Resolving disputes and providing solutions to customers in a timely and professional manner
  • Preparing all needed resources for clients’ onboarding process, including working on marketing material that will be sent to clients
  • Preparing reports on account status
  • Meeting targets and performing regular tasks with professionalism and motivation
  • Upselling or cross-selling products and services from our portfolio to existing clients
  • Collaborating with sales team to identify new sales and growth opportunities
  • Actively monitoring clients’ needs and offering help
  • Being available to clients via email, phone/Skype during their working hours

YOUR PROFILE

Requirements

  • Proven work experience as Account Manager, KAM (Key Account Manager) or another relevant role
  • University degree in Economics or Business administration
  • Proven ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent English skills – both written and verbal
  • Excellent communication, listening and presentation skills
  • Proficient user of MS Office package
  • High customer orientation and quality thinking
  • Eagerness to work, resilience and confident manner
  • Must be highly self-motivated and reliable

Considered a plus

  • Experience in software sales
  • Fluency in other foreign languages would be advantageous

WHAT YOU WILL FIND WITH US

We develop, market and sell our own products, which means that we are making our own decisions. This allows us to give our people freedom - freedom to innovate, creatively solve problems and implement bold resolutions. And we truly value our people - their ideas, commitment and needs. Together, we built an environment that is innovative, collaborative, flexible and supportive of work-life balance – an environment that encourages people to stay with us for years!

Work: very interesting work in a future-oriented industry

Competence: fast decision-making processes and the opportunity to make a personal contribution

Team: motivated and open-minded colleagues in a cooperative working environment

Cooperation: professional and non-bureaucratic cooperation

Workplace: a modern and beautiful working environment in Nis

Salary: performance-related pay and good development opportunities

Opportunity: new challenges for personal and career development

ARE YOU THE RIGHT PERSON TO JOIN OUR TEAM?

Then please send us your complete application documents including

  • Details of availability and earliest possible starting date
  • Your salary expectations
Beginning of employment
as soon as possible
Job Location
Niš
Date posted
05/12/2019