Technical Support Specialist

Technical Support Specialist

The role of the Technical Support Specialist is to provide our customers with professional technical support via email, Skype and phone. The Technical Support specialist is responsible for:

  • Researching, troubleshooting and resolving issues raised by our clients
  • Responding to general inquiries about our software
  • Identifying and escalating situations that require urgent attention
  • Staying current with internal system information, changes and updates
  • Giving presentations to our clients

YOUR PROFILE

Requirements

  • Excellent English skills – both written and verbal
  • Knowledge of Internet technologies
  • Computer skills and knowledge of MS Office applications
  • Must be self-motivated, reliable and highly organized
  • Team player with a positive attitude and willingness to learn
  • Logical thinker
  • Good communication and customer care skills
  • Willingness to work in shifts

Considered a plus

  • Fluency in other foreign languages would be advantageous
  • Experience in SMS business will be considered an advantage but is not a necessity

WHAT YOU WILL FIND WITH US

We develop, market and sell our own products, which means that we are making our own decisions. This allows us to give our people freedom - freedom to innovate, creatively solve problems and implement bold resolutions. And we truly value our people - their ideas, commitment and needs. Together, we built an environment that is innovative, collaborative, flexible and supportive of work-life balance – an environment that encourages people to stay with us for years!

Work: very interesting work in a future-oriented industry 

Competence: fast decision-making processes and the opportunity to make a personal contribution

Team: motivated and open-minded colleagues in a cooperative working environment

Cooperation: professional and non-bureaucratic cooperation 

Workplace: a modern and beautiful working environment in Nis and Paracin

Salary: performance-related pay and good development opportunities

Opportunity: new challenges for personal and career development

ARE YOU THE RIGHT PERSON TO JOIN OUR TEAM?

Then please send us your complete application documents including:

  • Details of availability and earliest possible starting date
  • Your salary expectations
Beginning of employment
as soon as possible
Job Location
Niš or Paraćin
Date posted
16/05/2018