Customer Support Specialist

NICE TO MEET YOU!

You could be just the right person for this job. Become part of the HORISEN family.

YOUR PROFILE

The role of a Customer Support Specialist is to provide our customers with professional support via email, video call and phone.

Requirements

Excellent English skills – both written and verbal
Knowledge of Internet technologies
Computer skills and knowledge of MS Office applications
Working knowledge of AI tools and readiness to keep building these skills through ongoing training as the technology evolves
Self-motivated, reliable and highly organized
Team player with a positive attitude and willingness to learn
Logical thinker
Good communication and customer care skills
Willingness to work in shifts

Considered a plus

Fluency in other foreign languages would be advantageous
Background in SMS business (advantageous but not required)
Experience with any ticketing system or any kind of professional communication
Knowledge of Jira, Pipefy, Confluence or Outline
Experience with Wireshark and json files
Understanding of Prometheus/Grafana metrics and monitoring

In order for the application to be processed and reviewed further, be sure you are submitting your CV in English.

CVs in any other language will not be taken into consideration.
Process of selection and estimation is divided in 3 phases:

HR team will present and introduce the company to the potential employee.
For the second round of evaluation, candidates will be expected to prepare and present a brief presentation on HORISEN’s products and services, allowing us to assess their understanding of our company’s mission and offerings
For the third and final stage, candidates will participate in a short, multi-day period of intensive training and testing designed to comprehensively assess their learning capabilities, depth of understanding, and existing knowledge level concerning the requirements outlined in the job announcement.

What you will find with us

At HORISEN we build a workplace that supports, inspires, and encourages our colleagues. We foster a work environment where people are motivated to give their best and feel good about what they do.

Work

Dynamic work in a company with more than 20 years of experience in a future-oriented industry.

Team

A powerful mixture of highly experienced professionals and young team members who are motivated, open-minded, and easy to cooperate with.

Cooperation

A supportive, non-toxic environment with a safe space to share your ideas and opinions

Workplace

A modern working environment with everyday refreshments and a good mood

Competence

Opportunity to grow under the mentorship of colleagues with extensive experience and to make a personal contribution.

Salary

A competitive salary with performance-related improvements and great development opportunities

Opportunity

Chance to contribute to cutting-edge messaging technology development, expand knowledge and master your professional skills.

Social benefits

Private medical insurance including regular check-ups, access to private hospitals etc., for employees’ well-being and self-care

About HORISEN

HORISEN is an award-winning technology software house for retail and wholesale messaging technology. We offer a wide variety of business messaging solutions – feature-rich, carrier-neutral, and sales-driven to messaging companies. With more than two decades of experience and passion for software development, we are revolutionizing messaging business by developing at the edge of technological possibilities.